Terms of Use and Privacy

We at ESCAPE TO THE HILLS LLC (EIN: 38-4329485), doing business as REALMARKET LABS, are a technology and marketing services company.

We operate demand generation and sales for our clients, including advertising, landing pages, conversational channels and the commercial data they produce. We also run our own products focused on well-being and quality of life. Guided by ethical values, we take the handling of your personal data seriously across our platforms, forms and conversations (https://realmarketlabs.com/).

These Terms of Use and Privacy explain—in a clear and objective way—what personal data we collect, for which purposes, how it is stored, and with whom it may be shared. They are grounded in the data protection regulations that apply to our operations in each jurisdiction.

If you have questions, suggestions, or wish to exercise your rights as a data subject, please write to hello@realmarketlabs.com.

To make navigation easier, these Terms are organized as follows:

1. Key terms and definitions related to privacy and data protection.
2. Who do these Terms apply to?
3. What roles does REALMARKET LABS play in data processing?
4. Which personal data do we collect and for what purposes?
5. Does REALMARKET LABS collect or process sensitive personal data?
6. How do we handle content created by users?
7. What are the limits of our well-being services?
8. With whom is personal data shared?
9. What rights do data subjects have? How can they exercise them?
10. How do we use cookies?
11. How do we keep collected data secure?
12. How long do we retain personal data?
13. How are plans contracted and what do we commit to?
14. Governing law and venue.

1. Key terms and definitions

Controller

The individual or legal entity responsible for decisions regarding the processing of personal data.

Processor

The individual or legal entity that processes personal data on behalf of the controller.

Legal basis

Circumstances defined by law that authorize the processing of personal data for a specific purpose.

Personal data

Information related to an identifiable natural person, directly or indirectly.

Sensitive personal data

Data on racial or ethnic origin, religious beliefs, political opinions, union or organizational membership, health, sexual life, genetic or biometric data.

Data protection laws

The legal framework applicable to privacy and personal data protection.

2. Who do these Terms apply to?

They apply to users who access the REALMARKET LABS platform and services, regardless of the device used.

3. Roles played by REALMARKET LABS

Depending on the service, REALMARKET LABS may act as a Controller or Processor of personal data.

4. Data collected and purposes

We may collect data provided directly by users, browsing data, contact information, and commercial data. Each dataset serves specific purposes such as fulfilling contracts, offering products, providing support, and improving our services.

5. Sensitive personal data

We will only process sensitive data when strictly necessary and with appropriate legal bases and security measures.

6. Processing user-generated content

REALMARKET LABS does not intentionally seek sensitive data. Some services allow users to record personal reflections or messages, which may include personal information. Such content is used solely to enable the requested service and is protected with strict confidentiality.

7. Wellness services

Our wellness-oriented services are informational and educational. They do not constitute medical, psychological, or therapeutic advice and do not replace professional diagnosis or treatment. Always consult qualified healthcare professionals for clinical guidance.

8. Data sharing

We may share personal data with business partners, service providers, public authorities, and group companies under contractual safeguards. Some services rely on third-party platforms (such as WhatsApp) whose privacy policies also apply.

9. Data subject rights

Data subjects can request access, correction, anonymization, portability, deletion, information on data use, withdrawal of consent, and objection to unlawful processing. Contact hello@realmarketlabs.com to exercise these rights.

10. Cookies

We use cookies and similar technologies to optimize navigation, personalize content, analyze metrics, and enhance our services, as described in our cookie notices.

11. Data security

We adopt technical and administrative safeguards—encryption, access controls, monitoring, and internal policies—to prevent unauthorized access, loss, alteration, or misuse.

12. Data retention

Data is retained for as long as necessary to fulfill the intended purposes and comply with legal, contractual, or regulatory obligations. Afterward, it is deleted or anonymized.

13. Plans, contracting and results

Our services are contracted as plans. The scope, usage limits, price, billing cycle and any minimum term of each plan are the ones published on our website or stated in the commercial proposal in force on the contracting date, and may be updated for later periods. Billing is recurring and processed by third-party payment providers.

Either party may terminate the engagement under the conditions of the plan in force. We do not guarantee any specific sales, revenue or performance outcome: our commitment is to operate the contracted services with professional diligence and to report results based on the data collected.

14. Governing law and venue

These Terms are governed by applicable data protection laws. Any disputes will be settled in the courts of Orlando, Florida, United States.

Updates to these Terms

We may update these Terms to reflect operational or legal changes. The latest version will always be available on our channels.

Contact

For questions or requests, email hello@realmarketlabs.com.